App Support
How to get help
We provide support for users of Entropic Catalyst mobile applications and related digital products. If you need assistance, you can reach our team using any of the options below.
For questions, bug reports, account issues, or feature requests, email us at [email protected]. This is the preferred channel for detailed technical issues so we can review logs or steps you provide.
Phone
For urgent matters, you may call +65 8091 5686 during business hours. If we are unavailable, please leave a message with your name, app name, and a brief description of the issue, or follow up by email.
Postal address
Entropic Catalyst
60 Paya Lebar Road, #06-28 Paya Lebar Square
Singapore 409051
More contact options and a map are on our Contact page.
Before you contact us
Including the following details helps us resolve your request faster:
- Name of the app you are using
- Your device model (for example, iPhone 15)
- Operating system version (for example, iOS 18.2)
- App version (shown in the app’s settings or the App Store listing)
- A short description of the problem and, if possible, steps to reproduce it
- Screenshots or screen recordings if they help illustrate the issue
Response times
We aim to acknowledge support requests within one business day. Complex issues may require additional investigation; we will keep you informed if more time is needed.
Privacy
Information you send for support is handled in line with our Privacy Policy. Do not share passwords or full payment card numbers by email; we will never ask you for your password.